- Issue currently or soon to significantly impact customers in Production
- Issue preventing deployment of resources/releases required for Production.
- Critical Security Patches without available mitigation in place.
- Issue currently or soon to significantly impact Production or Test environment infrastructure, or is requiring workarounds to continue deployment.
- Issue preventing deployment of resources/releases required for non-Production environments.
- Critical Security Patches with mitigation.
- Issue impacts data quality or produces inconsistent results from Internal services
- Spurious or missing monitoring alerts
- Non-critical performance degradation in Infrastructure services.
- Documentation errors that could result in an Incident
- Capacity or Service Availability requirements, including additional Infrastructure
- Monitoring clean-up w/o PR
- Infrastructure Requests w/o supporting Epic
- Documentation update requests w/o accompanying PR
- Non-Critical Feature Requests, Repository Builds, Prod Access Requests
- Cosmetic problems with non customer-facing services